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Delete Your Account

Applies to your Route Record account, which is used by both the Route Record Driver mobile app and the Route Record web app.

Delete your account from inside the app

You can delete your Route Record account yourself, at any time, without contacting us.

  1. Open the Route Record Driver app and sign in.
  2. Go to Settings.
  3. Scroll to Delete Account and tap it.
  4. Read the warning, then tap Continue.
  5. Type DELETE in the box, then tap Delete my account. We ask you to type it because this cannot be undone.

Your account is deleted immediately and you are signed out. There is no waiting period and no recovery window.

What gets deleted

When you delete your account, we permanently remove:

  • Your login credentials, so the account can no longer be used to sign in
  • Your name and email address, which are erased from our records
  • Your registered devices and push notification tokens, so we stop sending notifications to your phone
  • Your in-app preferences, such as color settings and saved depot selections

What your employer keeps

Route Record is software your employer uses to run its bus operation. The trip records created while you drove, such as trip dates, times, and odometer readings, are your employer's business and operating records. Those records stay with your employer's account after you delete yours.

They are detached from your deleted login and no longer carry your name or email address. Your driver profile is marked inactive so it drops off active rosters and you stop receiving assignments.

If you want those operating records changed or removed, that request goes to your employer, who controls them. We will support your employer in honoring it.

If you manage a company or school

Accounts that administer a bus company or a school cannot be self-deleted in the app, because removing them would leave that organization without an owner and could lock other users out of their own data. If you administer an organization, email us at contact@routerecord.org and we will transfer ownership and then delete your account for you.

If you no longer have the app

You do not need to reinstall the app to delete your account. Email contact@routerecord.org from the address on your account, with the subject line Delete my account. We will verify the request and delete the account within 30 days.

Questions

For anything else about your data, see our Privacy Policy or contact us at:

Route Record LLC
Email: contact@routerecord.org